Service Management and Control Frameworks

ITIL method knowledge (certified as ITIL Service Manager v2 and ITIL Expert v3) and the use of the method in various projects (including alignment with agile methods and principles) provide the basis to support organizations in respective projects.

Services

• ITIL service management consulting
  
• Implementation of ITIL processes
  
• Internal Controls projects (ITIL, ISO 20000, COBIT, SOX)
  
• Role-based access and segregation of duties concepts and projects

Specific experience 

• Implementation of change management in SAP in a financial services company
  
• Definition and implementation of ITIL processes in an international service provider company
  
• Implementation of COBIT control framework in order to achieve SOX compliance
  
• Program management of ID provisioning and control implementation, segregation of duties and role-based access (RBAC)

Alexander Moser is one of the authors of the book
ISO 20 000 Praxishandbuch für Servicemanagement und IT-Governance
(in German; ISBN 978-3-939707-24-0)

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